FAQs

How can I contact PulseVita?

You can contact us through our Contact Us page or by emailing us at support@shoppulsevita.com. Our customer support team will be happy to help with any questions or concerns.

Do you ship worldwide?

Yes, we offer shipping to many countries worldwide. Shipping availability may vary depending on your location.

Where do you ship from?

Orders may ship from our partnered fulfillment warehouses depending on product availability and your shipping location.

Can I change or cancel my order?

We process orders as quickly as possible. If you need to change or cancel your order, please contact us within 12 hours of placing your order. After that time, we may not be able to make changes if the order has already been processed.

What payment methods do you accept?

We accept major credit and debit cards including Visa, Mastercard, American Express, and other secure payment options available at checkout.

When will my order be processed?

Orders are usually processed within 1–3 business days. Please allow extra processing time during holidays, high-demand periods, or sale events. Orders are processed Monday through Friday and are not shipped on weekends.

How long will it take to receive my order?

Shipping times may vary by location. Most orders arrive within 2–4 weeks after shipment. Tracking information will be sent once your order ships.

What if I don’t receive my order?

If your order does not arrive within 30 days after shipping, please contact us so we can look into it and help make it right.

Will I be charged customs or taxes?

Depending on your country, import duties, taxes, or customs fees may apply once your order arrives. These charges are determined by your local customs office and are the customer’s responsibility.

How do I return an item?

Please contact us through our Contact Us page or email support@shoppulsevita.com to start a return request.

What if my item is defective, incorrect, or damaged?

Please contact us right away if your item arrives damaged, defective, incorrect, or missing parts. Include your order number, photos of the item, and any details so we can help resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are sent back to your original payment method. Once approved, refunds usually take 7–10 business days to appear, depending on your bank or card provider.

Is PulseVita a replacement for medical advice?

No. PulseVita products are intended for general wellness tracking only and are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a healthcare professional about your health concerns or readings.